Vacancies @ Arik Air - 2013
Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant position:
Job Title: Support Administrator
Location: Nigeria
Responsibilities
Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Handles all IT support issues
Requirements
Sciences/ Engineering degree
5 years working experience
Service Level Agreement management, experienced staff manager
ITIL Certificate
Aviation IT support experience (a plus)
Interested and qualified candidates should send their CVs and applications to: aviationadmin@arikair.com the subject of the email should be "Support Administrator"
Job Title: Supervisor - Loyalty Operations
Location: Nigeria
Responsibilities
Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
Prepare ‘Service Proposal Documents’ and review
Change Requests for programme developments and enhancements.
Develop and map operational process updates and enhancements for programme operation.
Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc.)
Requirements
3 to 5 years of experience in similar job role while a University Degree would be of advantage
Excellent communication, analytical and negotiation skills
A self-starter that can take a project from concept to delivery
Good communication skills with an ability to meet with programme partners and managers at all levels
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Billing & Reconciliation
Location: Nigeria
Responsibilities
Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
Mail and validate refund checks for partners
Contact customers in relation to their payment inquiries
Follow up on any declined credit card
Establish controls and ensures the quality and integrity of the client billing process
Overall management of the firm’s billing function arid personnel
Requirements
A university degree or equivalent certification
3 to 5 years of experience in similar job role
Knowledge of systems used in the Reservation Department
Must have strong understanding of software systems applicable to the billing function
Must have excellent analytical, organizational, interpersonal and presentation skills
Proficient in the use of Microsoft Word and Excel
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Partnerships
Location: Nigeria
Responsibilities
Work closely with Manager-Partnerships to develop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financials ) to:
Introduce revenue streams and increase
Help reduce mileage liability by introducing promotions and various ventures.
Build loyalty and base increase by strategic partnerships.
The Officer will ensure that the partnerships are set up as per agreed timelines including contractual sign offs and operational setup
Requirements
Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base Excellent communication, analytical and negotiation skills
Product development experience gained in leisure industry is an advantage
Experience in account or project management with a strong attention to detail
Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal
Applicants are required to hold a Marketing Management degree or equivalent, with a minimum of 3 years of airline Partnership Management or Loyalty Marketing.
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
Job Title: Officer, Member Services
Location: Nigeria
Responsibilities
Ensuring efficient operation of member services centre
Ensuring enhancing member awareness by handling accurate information relating to the programme
Ensuring seamless member experience by handling of member queries & grievances
Efficient handling of members who have not received member pack
Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
Requirements
3 to 5 years experience in similar job role while a University Degree would be of advantage.
Knowledge of principles, practices and techniques of operations.
Positive Attitude, Excellent communication in oral/written English,
Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
Knowledge of systems used in the Reservation Department would be an advantage
Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for
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